Terms of purchase

  1. About Franssons Polkagrisar.se
  • The company is based in Gränna. The company’s postal address is Jönköpingsvägen 19, 563 32 Gränna
  • If you wish to get in touch with us, please send an email to info@franssonspolkagrisar.se with your case and your contact details and we will get back to you shortly. Or call 0390-410 85.
  1. Order
  • Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details of the products, price, billing and delivery address.
  • If there is any error in the order confirmation, please contact us immediately by e-mail to info@franssonspolkagrisar.se
  1. Delivery
  • Our normal delivery times are 1-4 days. OBS! Orders placed on weekends will be shipped the following Monday at the earliest.
  • In the event of a delay in delivery (without us having notified you of a longer delivery time), please contact us at the following e-mail address: info@franssonspolkagrisar.se
  1. Prices
  • All prices in the shop are quoted in SEK and all prices include 25% VAT.
  • We reserve the right to change prices due to price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
  1. Law of Aggression
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal which applies from the date you have received a product that you have ordered.5.1 When exercising your right of withdrawal :
  • You must notify us that you regret your decision. The message should be sent to us at info@franssonspolkagrisar.se. Your message must clearly state your name, address, e-mail address, order number and the goods to be returned.
  • You should return the products to us immediately and at the latest within 14 days of the withdrawal notice.
  • You are responsible for the return freight, delivery and condition of the products upon return, so the products should be sent well packed and in their original packaging.
  • We reserve the right to deduct from the amount of the refund an amount corresponding to the depreciation in value compared to the original value of the goods in the case of a used or damaged product.5.2 The right of withdrawal does not apply in the case of:
  • Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
  • Products that have the nature of a sealed audio or video recording and where the seal has been broken by you.
  • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly consented to the commencement of the service without the right of withdrawal.
  • Goods that can deteriorate quickly, such as food.
  • Loose issues of newspapers or magazines.For more on the statutory right of withdrawal, see here.
  1. Complaints and claims
  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the defect free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.6.1 How do you make a complaint?
  • Any error or defect should always be complained to info@infografic.se stating your name, address, e-mail address, order number and a description of the error.
  • If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We pay for return shipping in case of approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In case of complaints, we follow the guidelines of the Swedish Complaints Board, see arn.se.
  1. Disclaimer
  • We accept no responsibility for indirect damage that may occur due to the product.
  • We accept no responsibility for delays/failures due to circumstances beyond our control (Force Majeure). These circumstances may include, for example, industrial disputes, fire, war, government decisions, reduced or non-delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to the products/product characteristics as modified by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right to make any typographical errors on this website as well as final sale of products. We do not guarantee that the images represent the exact appearance of the products as some colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as correctly as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer in order to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Post and Telecom Authority’s website.
  1. Personal Data Act
  • We protect your personal data and privacy in accordance with the Personal Data Act (1998:204). We do not store your customer information for any purpose other than to fulfil your order. As a customer, you can always request corrections, extracts and that we remove your data from our register.
  1. Amendments to the General Terms and Conditions
  • We reserve the right to make changes to the Terms at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with the order or visit to the website.
  1. Disputes and choice of law
  • In the event that a dispute cannot be resolved by agreement between the company’s customer service and the customer, you as a customer can turn to the Swedish Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be made online via the European Commission’s dispute mediation platform, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decision of the ARN or equivalent dispute resolution body.
  • Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
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